Question 1

What is Identro?

Accepted Answer

Identro is a digital trust platform for identity verification, biometric liveness, business verification, address verification, digital services, merchant APIs, agent networks and wallet-powered request management.

Question 2

Which account should I create?

Accepted Answer

Create a User account for personal services, an Agent account if you want to sell enabled services and earn commission, or a Merchant account if you want business pricing, agents, API keys, webhooks and wallet-led service operations.

Question 3

Why is there a review after agent or merchant registration?

Accepted Answer

Agents and merchants may handle customer data, wallet transactions and service requests, so Identro reviews submitted details before enabling full access.

Question 4

Can I change account type later?

Accepted Answer

Where supported, you may apply for another role or submit a new onboarding request. Access depends on approval, documents and compliance checks.

Question 5

What happens after registration?

Accepted Answer

Users can proceed with enabled services. Merchants verify their email, enter the dashboard and complete live CAC and contact-person checks for instant KYB activation.

Question 6

What identity services are available?

Accepted Answer

Identro supports NIN, BVN, NIN slips, modification/support workflows, CAC, TIN, address verification and other services enabled for your account type.

Question 7

What face verification services are available?

Accepted Answer

Identro supports Face Match with NIN, Face Match with BVN, liveness-only checks, liveness plus identity match, selfie quality checks and duplicate-face review where enabled.

Question 8

Does Identro return full customer information?

Accepted Answer

Where permitted by service rules and configuration, customer result payloads can include available identity details and photo data. Dashboard visibility remains role-scoped.

Question 9

Is customer consent required?

Accepted Answer

Yes. Verification requests should only be submitted with customer consent and a legitimate purpose. Merchants and agents are responsible for collecting proper consent before submission.

Question 10

Can a failed verification be retried?

Accepted Answer

Yes, but retries may depend on the failure reason, wallet balance, service status, customer data accuracy and platform rules.

Question 11

Why can a request fail?

Accepted Answer

Common reasons include insufficient wallet balance, invalid customer data, unavailable external registry, poor image quality, duplicate request, unsupported service or manual review outcome.

Question 12

How does the wallet work?

Accepted Answer

You fund your wallet through supported payment channels. Successful requests debit the wallet and failed or reversed requests are reflected in the wallet ledger where applicable.

Question 13

Can merchants set their own prices?

Accepted Answer

Yes. Merchants can set customer selling prices for eligible services while Identro maintains base pricing and margin calculations.

Question 14

How do agents earn commission?

Accepted Answer

Agents earn eligible commission on successful transactions according to merchant or platform commission settings. Commission records are visible in reports where enabled.

Question 15

Are failed requests charged?

Accepted Answer

Charging depends on service rules and request outcome. The wallet ledger and request details show the final status and amount.

Question 16

Can I export reports?

Accepted Answer

Role-scoped reports and request history can be exported where the feature is enabled for your account.

Question 17

Who should register as a merchant?

Accepted Answer

Businesses, fintechs, lenders, platforms, employers, schools or service providers that need dashboard operations, API integration, agents, pricing and verification workflows should register as merchants.

Question 18

How do merchant APIs work?

Accepted Answer

Approved merchants can create API keys, configure expiry, IP whitelist, webhook URLs and access supported endpoints using their merchant scope.

Question 19

Can I disable or rotate API keys?

Accepted Answer

Yes. API keys can be disabled, deleted, terminated or rotated according to access controls and admin policy.

Question 20

Does Identro provide SDKs?

Accepted Answer

Yes. Identro provides SDKs for branded biometric liveness and face verification experiences, including React/Next.js and Flutter packages.

Question 21

Should API keys be used directly in frontend apps?

Accepted Answer

For most production integrations, sensitive API keys should be protected through a backend proxy. Use client-side keys only where the integration is explicitly designed and approved for that use.

Question 22

Who should register as an agent?

Accepted Answer

Individuals or businesses that want to process approved services for customers and earn commission can apply as agents.

Question 23

Can agents process all services?

Accepted Answer

Agents can process services enabled for their profile, merchant relationship or platform configuration.

Question 24

Can agents see customer history?

Accepted Answer

Agents see only the scoped requests and customers they are permitted to access.

Frequently asked questions

Getting started

Identity and biometric services

Wallet, pricing and transactions

Merchants, APIs and SDKs

Agents and field operations

Security, privacy and support

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