Work under a merchant and access only the services they enable.
Agent access follows the parent merchant. Some agents monitor API-driven activity, while others perform approved dashboard services for customers and earn commission where configured.
Agent access model
Your workspace follows the merchant
Agents do not choose a separate product type. Their dashboard behavior is inherited from the merchant that owns or invited them.
Under an Integration Partner
Agents and team users support activity that happens on the merchant's own platform. They can monitor transactions, reports and assigned work, but dashboard service execution stays off.
Under a Service Partner
Agents can perform approved dashboard operations when the parent merchant enables them and their KYC is approved.
Get started
How agent onboarding works
Create agent account
Sign up under Identro or a merchant referral link.
Complete KYC
Submit required identity details so the account can be reviewed.
Inherit merchant setup
Your dashboard follows the parent merchant account type and service focus.
Start assigned work
Monitor or perform only the services your merchant has approved for you.
After KYC approval, your available menu, service forms and commission visibility depend on the parent merchant's approved account type and service focus.
Service focus
What agents may see
Verifications
Identity, business, face, liveness and address verification tasks.
Digital Services
Airtime, data, electricity, cable and other bill-payment services.
General
Both verification and digital-service tasks, based on the merchant's approval.
Available work
Operations depend on merchant approval
A Service Partner can enable dashboard operations for agents. An Integration Partner usually keeps operations inside its own product and uses Identro for monitoring and controls.
Verification operations
Handle NIN, BVN, CAC, TIN, face or address workflows when enabled by a Service Partner.
Digital-service operations
Process airtime, data, electricity, cable and exam-pin services when enabled.
POS and request tracking
Submit and track supported requests based on your merchant workspace configuration.
Customer support
Support customers, review service activity and follow up on assigned requests.
Commission flow
Commission applies when the merchant enables it
Service enabled
The parent merchant approves the agent and enables the right service category.
Request completed
An eligible dashboard service is processed and completed successfully.
Commission calculated
The configured commission is calculated from the merchant's margin where applicable.
Earning tracked
Agent commission is recorded for reporting and settlement.
Ready to join?
Create an agent account and complete KYC so your merchant can activate the right access for you.
Start agent registration